Implementing a Feedback Management solution in a Customer Service department Implementing a Feedback Management solution in a Customer Service department for a world-class automotive manufacturer, targeting key moments: information requests, complaints and assistance...
Host a Voice of the Customer program for an Automotive Finance Group Implementation and hosting of a Voice of the Customer program for a French bank specializing in premium automotive financial services (3000 employees and 30 billion euros of finance). The initiative...
Observatory of Digital Usages The Observatory of Digital Usages is a permanent mechanism for observing daily usage of new technologies by French people. This mechanism allows for the study of appropriation methods of new usages through global/sectoral qualitative and...
Implementing a Feedback Management solution in a bank branch network Under the framework of an ambitious program to create the new customer relationship benchmark for banking in France, a leading bank in its sector (30,000 employees, 7 million customers, 2,000...
