Improve the effectiveness of customer contact and prospects

Improve the effectiveness of customer contact and prospects

Improve the effectiveness of customer contact and prospects We need to better understand our customers and to adapt our marketing strategies to their benefit. Marketing Director and salesperson in a mutualist group Why choose this offer? Within companies, customer and...
Strengthen Managers’ coaching role

Strengthen Managers’ coaching role

Strengthen Managers' coaching role The way that Managers view their employees will shape their future. Jean-François COHEN BU Training Director Why choose this offer ? It goes without saying that demotivated teams floor company performance and competitivity: employees...
Evaluating & transforming customer relationship mechanisms

Evaluating & transforming customer relationship mechanisms

Evaluating & transforming customer relationship mechanisms Our CRC and our team expertise is the source of a sustainable competitive edge over our competition; impossible to duplicate. DGA, a global leader in the Premium Food & Beverage industry Why choose this...
Optimizing business performance

Optimizing business performance

Optimizing business performance Why choose this offer ? If we question people by asking the questions well, they discover for themselves the truth about everything. Plato Customer profiles and behavior evolve at the same pace as new, emerging technologies. They are...
Supporting the implementation of new industry approaches

Supporting the implementation of new industry approaches

Supporting the implementation of new industry approaches What prevents us from changing is not only our doubts, but more often our certainties Seneca Offer Companies who (re)position customers at the heart of their strategy rethink their multimodal customer journeys,...
Define your Customer Relationship strategy

Define your Customer Relationship strategy

Define your Customer Relationship strategy Why choose this offer? The goal of this approach is to create a global customer relationship vision and rise to meet the key challenges of seamless customer relationship in five essential areas : Predict future needs and...
Managing digital customer relationships

Managing digital customer relationships

Managing digital customer relationships Customer relationships have been transformed with the advent of the digital age. Let’s reinforce the skills of employees who deal with customers on a day-to-day basis. Jean-François Cohen BU Training Director Why choose...
Testing communication concepts

Testing communication concepts

Testing communication concepts It is not enough to talk, you have to talk right. William Shakespeare Our offer The future of companies is innovation. However, it is an uncertain and complex process. 50% of new products disappear 2 years after they are launched. In...
Digitalization & Developing Customer Autonomy

Digitalization & Developing Customer Autonomy

Digitalization & Developing Customer Autonomy Why choose this offer? Digitalization is a key lever to improve customer experience and boost company efficiency. Digital offers solutions that address 3 major company challenges : Adapting to new customer usage: being...