Customer relationships have been transformed with the advent of the digital age. Let’s reinforce the skills of employees who deal with customers on a day-to-day basis.
Why choose this offer ?
Customers want to enjoy a positive, fluid and personalized experience throughout their multichannel journeys.
For companies wanting to set themselves apart and generate customer loyalty, interacting effectively through all the touch points and setting the right “tone” is a major challenge. The relevant response must be consistent regardless of its usage, entry point and medium.
All new usages and best practices should be integrated into the daily routine of the men and women in direct contact with customers, sparking a positive change of mindset:
- Understanding the challenges of the digital transformation in terms of customer relationships
- Integrating new rules for interacting with omnichannel customers
- Applying winning practices (chat, emails, social media)
- Getting out of your comfort zone and accepting change
The inevitables
We design and roll-out training and support mechanisms which are entirely bespoke, blended, operational and sustainable. We adapt our pedagogical material to the challenges of progress and to the level of responsibility held by your team (from Executive Management Committee to staff members): seminars, training sessions, best practices workshops, coaching and digital.
UNDERSTAND THE CUSTOMER IN THIS DIGITAL AGE
INTEGRATE DIGITAL FUNDAMENTALS
DRAFT EFFECTIVE CUSTOMER-ORIENTED EMAILS
MANAGE CUSTOMER RELATIONSHIPS ON SOCIAL MEDIA
INTEGRATE BEST PRACTICES ON CHAT
MANAGE YOUR E-REPUTATION
Involve your collaborators in the success of your company
Benefits
Practical material
adapted to transforming operational models
Change mindsets and injecting confidence in the development of new practices
Embed the change for more enjoyment and efficiency
Case studies
Contacts
Jean-François COHEN
Training Associate Director
