Why choose this offer?

CRC operations are at the intersection of a number of strategic challenges: cost reduction, streamlining of the omnichannel customer journeys, customer knowledge and Voice of the Customer feedback, complaints resolution and loyalty generation, continuous improvement and roll-out of relational style. These challenges are managed by increasingly complex mechanisms requiring a versatile skill set (planning models, HR & Management, quality steering, tools, organizing & routing, reporting and outsourcing). Managing all these levers is essential for ensuring the performance of the mechanisms.
In a context of daily operations supervision, it is a constant challenge to consistently meet objectives, identify long-term priorities and manage operational best practices. We employ our proven methodology for all types of organizations and contexts to support you in pinpointing priority challenges in the transformation and design your target model, in line with your business model. By working alongside our operational experts, your company will benefit from knowledge of the inner workings of market best practices in order to gain quick wins.